Refund Policy — Got Image 2

At Got Image 2, we want you to be happy with your purchase. If things don't work out, we've got you covered. Here's everything you need to know about refunds.

Our Promise to You

We believe in our AI image generator. That's why we offer a fair refund policy. If Got Image 2 isn't right for you, we'll work to make it right.

1. When You Can Get a Refund

The 7-Day Window

You have 7 days from your purchase to request a refund. This gives you time to try our AI image tools and see if they fit your needs.

Usage Limits

To qualify for a refund, you must have used 60 or fewer credits. If you've exceeded this limit, you've clearly gotten value from the service. We think this is enough usage to know if Got Image 2 works for you.

First-Time Only

Refunds are available for your first purchase only. This prevents abuse while still protecting new users. If you've had a refund before, future purchases aren't refundable.

Quick Summary

You're eligible for a refund if ALL these are true:

• Request made within 7 days of purchase
• Used 60 or fewer credits
• This is your first refund request
• You haven't violated our terms of service

2. How to Request a Refund

Step 1: Send Us an Email Write to support@gotimage2.co with the subject line "Refund Request"

Step 2: Include These Details In your email, please share:

• Your account email address — So we can find your account
• Purchase date — When you bought your subscription or credits
• Reason for refund — This is optional but helps us improve

Step 3: Wait for Our Response We'll review your request and get back to you within 3 business days. Most requests are handled faster.

3. What Happens Next

If Your Refund Is Approved

Within 3 business days:

• We'll confirm approval via email
• Your refund will be processed

Within 5-10 business days:

• The money returns to your original payment method
• Timing depends on your bank or card company

What changes on your account:

• Your subscription or credits will be cancelled
• Images generated during this period will be removed
• You'll return to free tier access

If Your Refund Is Denied

We'll explain why and what options you have. Common reasons for denial:

• Request made after 7 days
• More than 60 credits used
• Previous refund on file
• Terms of service violation

4. Situations Where Refunds Don't Apply

After 7 Days

Once the refund window closes, we can't process refunds. Set a reminder if you're unsure about keeping your subscription.

Heavy Usage

If you've used more than 60 credits, you've used the service significantly. We can't refund after substantial use.

Repeat Requests

One refund per customer, ever. This keeps the policy fair for everyone and sustainable for us.

Promotional Purchases

Discounted or promotional purchases are usually non-refundable. Check the specific offer terms before buying.

Partial Refunds

We don't offer partial refunds for:

• Unused portion of subscription periods
• Remaining credits in credit packs
• Partial months of service

Account Violations

If your account was suspended for breaking our rules, you're not eligible for a refund.

5. Subscription Cancellation (No Refund)

Maybe you like Got Image 2 but want to stop paying. That's totally fine.

How to Cancel

1. Log into your Got Image 2 account
2. Go to Account Settings
3. Find "Subscription" or "Billing"
4. Click "Cancel Subscription"
5. Confirm your choice

What Happens After Cancellation

• Your subscription stops at the end of the current billing period
• You keep access until that date
• No more charges after cancellation
• You can re-subscribe anytime

No Refund for Remaining Time

If you cancel mid-month, you don't get money back for unused days. But you keep full access until your paid period ends.

6. Special Circumstances

Technical Problems

If Got Image 2 had serious technical issues that prevented you from using the service, contact us. We'll review these cases individually, even outside the normal refund window.

Billing Errors

Charged twice? Wrong amount? Let us know immediately. We'll fix billing errors quickly and issue refunds when we make mistakes.

Service Changes

If we make major changes that significantly affect the service you paid for, we may offer prorated refunds or credits.

7. Credit Packs and One-Time Purchases

Credit packs are non-refundable. All credit pack purchases are final. Because credit packs are one-time top-ups delivered instantly to your account, we cannot process refunds for them under any circumstances. Please review your purchase carefully before completing checkout.

Key Details:

• Credit packs are one-time purchases available exclusively to subscribers
• Credits are delivered instantly upon payment
• Credits expire 1 year after purchase
• No refunds, no exceptions

8. Annual Plans

Yearly subscription refunds follow the same rules:

• 7-day refund window
• Under 60 credits used
• First-time request only

Annual plans come with significant discounts. Allowing partial refunds would let people abuse the discount system. We keep pricing fair by sticking to these rules.

9. Frequently Asked Questions

"Can I get a refund after 7 days?" Generally no. The 7-day window gives you time to try the service. After that, we assume you're satisfied.

"What if I forgot to cancel?" Unfortunately, we can't refund because you forgot. Set calendar reminders for subscription renewals.

"Can I transfer my subscription instead of refunding?" No, subscriptions aren't transferable. Each account is personal.

"What if the AI image quality wasn't what I expected?" If you're within the refund window, this is a valid reason. Outside the window, contact support — we might offer credits or help improve your results.

"I bought the wrong plan. Can I switch?" Yes! Contact us to switch plans. We'll adjust your billing accordingly.

"How do I know if I qualify?" Check your account: when did you purchase? How many credits have you used? Have you requested a refund before? If you're within limits, you qualify.

10. Our Commitment

We're Fair We wrote this policy to protect both you and Got Image 2. We won't look for reasons to deny legitimate refunds.

We're Fast Most refund requests are handled within 1-2 business days. We know waiting for money is frustrating.

We're Human Every request is reviewed by a real person. If your situation is unusual, explain it. We'll do our best to help.

11. Data Protection & Your Rights

GDPR Rights (European Union Residents)

If you're in the EU/EEA, your refund request triggers specific data protection rights under the General Data Protection Regulation:

Right to Erasure ("Right to be Forgotten") When we process your refund:

• All generated image content will be permanently deleted
• Your account data can be deleted upon request
• Some data (payment records) must be retained for legal/tax compliance (typically 7 years)

Right to Data Portability Before your refund is processed, you may request:

• Export of all your generated images
• Download of your account data in a machine-readable format

CCPA Rights (California Residents)

California residents have additional rights under the California Consumer Privacy Act:

• You can request details about what personal information we collected
• Upon refund, you may request complete deletion of your account and content
• We will not discriminate against you for exercising your refund or privacy rights

Data Retention After Refund

12. Contact Us

Questions about refunds? We're here to help.

Got Image 2 Support Team

• Email: support@gotimage2.co
• Website: gotimage2.co
• Response time: Usually within 24 hours

We hope you love creating images with Got Image 2. But if it's not the right fit, we've made the refund process as painless as possible. Thanks for giving us a try!